Privacy Policy

1. Introduction

Newtown Racquetball INC DBA Newtown Athletic Club ("Newtown Athletic Club," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our members and website visitors. This Privacy Policy describes how we collect, use, share, and protect information in connection with our services and website.

This Policy applies to information collected from our members and website visitors. By using our Services, you acknowledge this Policy. We will notify you of material changes with at least fourteen (14) days' advance notice by email or on-site notification.

2. Information We Collect

2.1 Information You Provide

• Account and registration data: name, email address, phone number, mailing address
• Billing information: processed by our PCI-compliant payment processor; we do not store full payment card numbers
• Health and fitness information necessary for safe facility use
• Support communications: records of your interactions with our staff and membership team
• Platform content: any information you submit through our website forms
• SMS Opt-in details: We collect and maintain records of your consent to receive SMS communications, including the method, time, and date of opt-in.

2.2 Automatically Collected Information

• Technical data: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, features accessed, session duration, and navigation paths
• Log data: server access logs and error records
• Cookie and tracking technology data (see Section 7)

2.3 Information From Third Parties

We may receive information from payment processors, analytics providers, and other business data sources solely to operate and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and operating our services: account management, billing, membership delivery, and support
• Communicating with you: transactional notices and, with your consent, marketing communications
• Improving our services: using aggregated and anonymized usage data to analyze performance and develop improvements
• Compliance and enforcement: meeting our legal obligations and enforcing our policies
• Security: detecting and preventing fraud, abuse, and unauthorized access

4. How We Share Information

We do not sell personal information. We share information only in the following circumstances:

• 4.1 Service Providers: Vendors who provide services on our behalf, including cloud hosting, payment processing, and telecommunications carriers and SMS aggregators for message delivery. Service providers are permitted to use your information only as necessary to provide their services and are subject to confidentiality obligations.
• 4.2 Business Transfers: If Newtown Athletic Club is involved in a merger, acquisition, or asset sale, member information may be transferred to the successor entity. We will provide advance notice if your information becomes subject to a materially different privacy policy.
• 4.3 Legal Requirements: When required by law, legal process, or government request, or when reasonably necessary to protect the safety, rights, or property of Newtown Athletic Club, our members, or the public.
• 4.4 With Consent: For other purposes with your express prior consent.

4.5 What We Will Not Do:

• Sell personal information to data brokers or advertisers
• We will not use member contact data for Newtown Athletic Club's own marketing purposes
• Share SMS opt-in data or consent records for marketing purposes
• Share member data with affiliates or third parties for their independent marketing use

5. Data Retention

• Active account data: retained for the duration of the membership
• Post-termination: member data is retained for thirty (30) days before deletion, during which members may request an export
• Billing and transaction records: minimum of seven (7) years per tax and accounting requirements
• Opt-out and suppression records: retained indefinitely to support compliance obligations

6. Security

Newtown Athletic Club maintains commercially reasonable technical, administrative, and physical safeguards, including TLS/SSL encryption in transit, encryption of sensitive data at rest, access controls, and regular security monitoring. In the event of a data breach affecting your information, we will notify you as required by applicable law.

While we work to protect your data, no security system is completely impenetrable. You are responsible for maintaining the security of your account credentials.

7. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website:

• Strictly necessary: Required for core functionality and security; cannot be disabled
• Functional: Remember your preferences and settings
• Analytics: Help us understand usage patterns and improve performance
• Marketing: Support advertising on our public website only

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Children's Privacy

Our online services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected such information inadvertently, we will delete it promptly.

9. Your Privacy Rights

9.1 General Rights

Subject to applicable law and identity verification, you may request access to, correction of, or deletion of personal information we hold about you. Requests can be submitted to info@newtownathletic.com. We will respond within legally required timeframes.

9.2 California Residents (CCPA/CPRA)

California residents have rights under CCPA/CPRA, including the right to know, delete, correct, and limit use of sensitive personal information. Newtown Athletic Club does not sell personal information. Submit CCPA requests to info@newtownathletic.com with "CCPA Request" in the subject line.

9.3 Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws have similar rights. Contact info@newtownathletic.com to submit a request.

9.4 Marketing Opt-Out

You may opt out of marketing communications at any time using the unsubscribe link in any marketing email or by contacting info@newtownathletic.com. Opting out does not affect transactional communications.

10. SMS and Mobile Communications — Dedicated Disclosure

When Newtown Athletic Club sends SMS/MMS messages, the following applies:

• Phone numbers and consent records are used exclusively to deliver the program the subscriber opted into
• Data is transmitted to licensed telecommunications carriers and aggregators solely for message routing
• Opt-out records are maintained indefinitely to prevent unwanted future messages
• We do not use subscriber phone numbers to market our products or services beyond the enrolled program
• We do not sell, rent, or trade subscriber phone numbers to any third party

For full details, review our SMS Terms & Conditions.

11. Third-Party Links

Our website may link to third-party websites. Newtown Athletic Club is not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will provide at least fourteen (14) days' advance notice of material changes. The "Effective Date" reflects the most recent update. Your continued use of our services after the effective date of any change constitutes acceptance of the updated Policy.

13. Contact Us